In this episode, Carlos joined Shahin to talk about the product and innovation.

The following have been topics of our conversation:

  • The secret sauce of becoming a successful learner and being able to apply that.
  • Identifying where to start in the customer journey.
  • Don’t be afraid to fail.
  • The two ways to look at innovation: solving problems and improving the overall experience.
  • The two ways to look at innovation: incremental or breakthrough.
  • The challenge of getting a shared understanding in the room.

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